Refund policy
EliteLabs Returns & Refund Policy
We want you to feel confident choosing EliteLabs. If you’re not fully satisfied, our 30-day money-back guarantee is designed to give you peace of mind.
How Our Guarantee Works
- If you’re not satisfied with your purchase, contact us within 30 days of receiving your order.
- You’ll be asked to complete a brief feedback form to help us understand your experience.
- For opened or used products, we offer a 50% refund—no need to return the product.
- For unopened and unused products, we offer a full refund upon return of the product in its original condition.
- Refunds are issued to your original payment method once your request has been reviewed and, where applicable, the product has been received.
Important Information
- This policy applies to purchases made directly from elitelabs.co.uk.
- For products purchased through other platforms (such as Amazon), please refer to their returns and refund process.
- Your statutory rights are not affected.
- If you have any questions about our policy or your eligibility, please contact us at info@elitelabs.co.uk.